TERMS & CONDITIONS

1. Product Information

All our cloisonné enamel products are handcrafted, ensuring that each piece is unique. Please note that slight variations in size, color, and design may occur. Product images on the website are for reference purposes only and may differ slightly from the actual product.

2. Payment Terms

All payments must be completed at the time of purchase. Prices are listed in [currency, e.g., USD], and customers are responsible for any additional fees, including currency conversion or payment processing charges. Orders will only be processed once full payment has been received.

3. Shipping Policy

We offer worldwide shipping to select countries. Shipping costs and estimated delivery times will be displayed at checkout. Please be aware of the following:

All international shipments are sent DDU (Delivery Duty Unpaid). Customers are responsible for any customs duties, taxes, or import fees incurred.
Shipping times are estimates and may vary due to factors beyond our control, such as customs processing or courier delays.

We are not liable for lost, delayed, or damaged shipments once they leave our facility.

4. Return and Refund Policy

Due to the handcrafted nature of our products, all sales are final, and we do not accept returns or exchanges unless the item arrives damaged or defective. In such cases:

Customers must contact us within 7 days of receiving the item and provide clear photographic evidence of the damage or defect.
After reviewing the case, we may, at our discretion, offer a replacement or store credit.

Return shipping costs for damaged items are the customer’s responsibility unless otherwise agreed upon.

5. Intellectual Property Rights

All designs, images, and content associated with our cloisonné enamel products are the intellectual property of [Your Business Name]. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

6. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Customers are responsible for proper care and handling of the products.

7. Minors' Data

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.